Reverse Logistics

Are you struggling to find the right solution for your product support needs?

RiverStar’s reverse logistics program provides electronic and electromechanical repair, refurbishment and warranty services for products no matter the stage in the product life cycle. Whether its end-of-life (EOL) product support or new warranty claims, our repair program keeps your products running. We are dedicated to supporting our clients in all aspects of their engineering, product and distribution needs. Our reverse logistics program is designed around the knowledge that once your products hit the market place is when the most support is needed, and we’re here to provide you with peace of mind.


What is Reverse Logistics?

Reverse logistics is the process best defined once a product has reached the market place and is then returned back to the manufacturing company. The biggest issues our customers face is having a team & department setup to handle these product issues and support. It can be very costly to have these resources in place, so our customers turn to RiverStar for their reverse logistics management.

“When a manufacturer’s product normally moves through the supply chain network, it is to reach the distributor or customer. Any process or management after the delivery of the product involves reverse logistics. If the product is defective, the customer would return the product. The manufacturing firm would then have to organise shipping of the defective product, testing the product, dismantling, repairing, recycling or disposing the product. The product would travel in reverse through the supply chain network in order to retain any use from the defective product. The logistics for such matters is reverse logistics.”

RiverStar saved one company over $1 million in EOL repair solutions. Refurbished parts typically can save 50% or more over the cost of new.

Benefits of Reverse Logistics

100% Customized

RiverStar’s reverse logistics program is set up per customer specifications and is capable of handling all of your repair, refurbishment, and warranty work.

Peace Of Mind

Focus your energy elsewhere knowing that your products are backed by experts to keep them running. We handle all testing, part replacement, warranty tracking, and returns management.

Refurbished vs New

Allow us to supply your service replacement program with refurbished parts when available or supplement with new parts when needed. Refurbished parts typically can save 50% or more over the cost of new parts.

Returns

An effective repair program isn’t complete without an effective returns program. RiverStar can help establish a returns program customized to your needs.

Quality

Repairs are completed in accordance with RiverStar-generated work instructions that meet our customers’ defined quality standards.

RiverStar mechanical and electromechanical product support

  • Diagnostic testing
  • Circuit board component troubleshooting and replacement
  • OEM replacement parts procurement
  • ISO 9001:2008 Certification
  • Warranty claims management

Our Specialties

  • Consumer Packaged Goods (CPG)
  • Original Equipment Manufacturer (OEM)
  • Electromechanical assemblies